Frequently Asked Questions

Standard shipping takes 5-7 business days within the continental US. Express shipping (2-3 days) and international shipping are also available. You'll receive a tracking number via email once your order ships.

We offer free standard shipping on orders over $500. For orders under $500, shipping starts at $15. Express and international shipping fees vary by location.

Yes, we ship to over 150 countries. International shipping typically takes 10-14 business days. Customs duties may apply depending on your location.

Absolutely. You'll receive a tracking number via email, and you can track your package in real-time through our website.

We offer 30-day returns on unworn items with original tags attached. Items must be in original packaging. Return shipping is free for orders over $200.

Visit your account page, select the item you wish to return, and follow the prompts. You'll receive a prepaid shipping label via email.

Refunds are processed within 5-7 business days of receiving your return. You'll receive an email confirmation once processed.

Yes, exchanges are available for size or color changes at no additional cost. Contact customer service to arrange an exchange.

100% yes. Every item is authenticated and verified before being added to our collection. We provide detailed provenance documentation with each purchase.

Check our detailed Size Guide for each brand, which includes measurements and fit recommendations. You can also reach out to our styling team for personalized recommendations.

No problem. We offer free returns within 30 days, and exchanges are available at no cost. Refunds are processed within a week of return.

We occasionally feature special collections and exclusive offers for our newsletter subscribers. Sales are limited and by invitation.

Click 'Sign Up' at the top of the page, enter your email, and create a password. You can then add your shipping and billing information.

Absolutely. We use SSL encryption and comply with PCI Data Security Standards. Your payment information is never stored on our servers.

Yes, you can save multiple shipping and billing addresses to your account for faster checkout.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Financing options are available for orders over $1,000.

Yes! Our Personal Styling Service is available for free to all members. Schedule a consultation to get expert recommendations.

Our AI-powered recommendation engine analyzes your browsing and purchase history to suggest items that match your style preferences.

Absolutely. Our styling team is available via chat, email, or phone. We offer personalized styling consultations.

Yes, our Style Quiz helps identify your fashion preferences and provides personalized product recommendations.

Our sustainable items are from designers committed to ethical manufacturing, responsible sourcing, and environmental impact reduction.

We conduct audits of our partner brands and verify their certifications. Details are provided on each product page.

Yes, we donate 5% of profits to environmental conservation and have a carbon-neutral shipping option available.

Yes, use the 'Sustainable' filter in our shop to view all eco-friendly items.